Terms of service

Terms & Conditions

Last updated: 12 August 2026

**1. About these terms**

These terms and conditions ("Terms") govern your use of the website stillpointsystem.com and any purchase you make from us. Please read them carefully before placing an order.

By placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website or place an order.

We are StillPoint Ltd, a company registered in England and Wales. You can contact us at stillpoint@stillpointsystem.com.

We are a registered Food Business Operator with [your local council] (FHRS ID: [your FHRS ID]). You can verify our registration at ratings.food.gov.uk.

**2. Our products**

*2.1 Product descriptions*

We make every effort to ensure that product descriptions, images, ingredient lists and nutritional information on our website are accurate. However, product images are for illustrative purposes and actual packaging may vary.

*2.2 Food supplements*

Our products are classified as food supplements under the Food Supplements (England) Regulations 2003. They are manufactured in by a GMP, ISO 22000 and HACCP-certified facility. They are not intended to diagnose, treat, cure or prevent any disease. Food supplements should not be used as a substitute for a varied and balanced diet and a healthy lifestyle.

Do not exceed the recommended daily dosage. Keep out of reach of young children. If you are pregnant, breastfeeding, taking medication or under medical supervision, consult your doctor before use.

Allergen information will be clearly displayed on product packaging and on the relevant product page. As formulations may change, always check the label on the product you receive.

Each product batch is independently tested, and a Certificate of Analysis (COA) is available on request. To request the COA for your batch, contact us at stillpoint@stillpointsystem.com with your batch number, which can be found on the product label.

*2.3 Availability*

All orders are subject to availability. If a product is unavailable after you have placed an order, we will notify you and offer a full refund.

**3. Pre-orders**

Where a product is available for pre-order, this will be clearly indicated on the product page along with an estimated shipping date. By placing a pre-order, you acknowledge that:

- Full payment is taken at the time of checkout

- The estimated shipping date is an approximation and may change

- We will keep you informed of any significant delays

- You may cancel your pre-order at any time before dispatch for a full refund

- For subscriptions, renewal payments will not begin until after your first shipment has been dispatched

**4. Placing an order**

*4.1 How a contract is formed*

Your order is an offer to buy from us. A contract is formed when we send you an order confirmation email. We reserve the right to decline any order (for example, if we suspect fraud or cannot verify your payment).

*4.2 Pricing*

All prices are shown in pounds sterling (£) and include VAT where applicable. We make every effort to ensure pricing is correct, but if we discover an error in the price of a product you have ordered, we will contact you before dispatching to confirm whether you wish to proceed at the correct price.

*4.3 Promotional pricing*

From time to time we may offer promotional or discounted pricing. Promotional terms, including any conditions for retaining discounted rates, will be clearly stated at the point of purchase.

**5. Payment**

We accept payment by credit and debit card, and via Apple Pay and Google Pay where your device supports them. All payments are processed securely by Stripe/Shopify Payments. We do not store your full payment card details on our servers.

For subscription orders, your stored payment method will be charged automatically at each renewal date. You can update your payment method at any time through your account.

**6. Delivery**

Please see our Shipping Policy for full delivery information, including estimated timescales (5–10 business days), carriers and costs.

Risk in the products passes to you upon delivery. Ownership of the products passes to you when we receive full payment.

**7. Your right to cancel (cooling-off period)**

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

*7.1 How to cancel*

To exercise your right to cancel, you must inform us of your decision by a clear statement. You can do this by emailing stillpoint@stillpointsystem.com. You may use the model cancellation form below, but it is not obligatory.

*7.2 Effects of cancellation*

If you cancel, we will reimburse all payments received from you, including the cost of standard delivery (if applicable). We may deduct the direct cost of returning the goods if you are responsible for the return. Refunds will be made within 14 days of receiving the returned goods (or evidence that you have sent them back).

*7.3 Conditions for return*

Returned goods must be unused, unopened, in their original packaging and in a condition that allows resale. We cannot accept returns of opened food supplement products for hygiene and safety reasons, except where the product is faulty or not as described.

*7.4 Subscriptions*

For subscription orders, the 14-day cooling-off period applies to your first delivery. See our Subscription Terms for details on cancellation and management of ongoing subscriptions.

**8. Faulty or incorrect products**

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If you receive a product that is faulty, damaged or not what you ordered:

- Contact us at stillpoint@stillpointsystem.com within 30 days of delivery

- We will arrange a replacement or full refund (including return postage costs)

- You have the right to a repair or replacement within 6 months of delivery if goods are found to be faulty

Please see our Refund & Returns Policy for full details.

**9. Our liability**

*9.1 What we are responsible for*

We are responsible for losses you suffer as a foreseeable result of our breaking this contract or our failure to use reasonable care and skill. Loss is foreseeable if it is obvious that it will happen or if, at the time the contract was made, both parties knew it might happen.

*9.2 What we are not responsible for*

We do not exclude or limit our liability for:

- Death or personal injury caused by our negligence

- Fraud or fraudulent misrepresentation

- Any breach of the terms implied by the Consumer Rights Act 2015

- Defective products under the Consumer Protection Act 1987

Subject to the above, we are not liable for any indirect, consequential or special losses, or for any business losses (including loss of profit, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure).

**10. Intellectual property**

All content on this website — including text, images, logos, design, graphics, product formulations and brand materials — is owned by StillPoint Ltd or our licensors and is protected by copyright, trademark and other intellectual property laws. You may not reproduce, distribute or use any content without our prior written permission.

**11. Website use**

You agree to use this website only for lawful purposes. You must not:

- Use the site in any way that breaches applicable laws or regulations

- Attempt to gain unauthorised access to our systems or any third-party systems

- Introduce viruses, trojans, worms or other malicious software

- Scrape, data-mine or otherwise extract content from our website by automated means

**12. Third-party links**

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices or availability of those sites. Inclusion of a link does not imply endorsement.

**13. Force majeure**

We are not liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, epidemics, government actions, supply chain disruptions, customs delays, postal or carrier delays, and industrial action.

**14. Severability**

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

**15. Governing law and jurisdiction**

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. Nothing in these Terms affects your statutory rights as a consumer.

**16. Changes to these terms**

We may update these Terms from time to time. The updated version will be posted on this page with a new "Last updated" date. Changes will not apply retrospectively to orders already placed.

**17. Contact us**

If you have any questions about these Terms, please contact us:

- Email: stillpoint@stillpointsystem.com

(Complete and email this form only if you wish to cancel the contract)

To:stillpoint@stillpointsystem.com

I hereby give notice that I cancel my contract for the sale of the following goods:

- Ordered on [date] / received on [date]

- Order number: [order number]

- Name of consumer: [your name]

- Address of consumer: [your address]

- Signature (if sent on paper): _______________

- Date: _______________