Shipping policy
Shipping Policy
Last updated: 12 August 2026
1. Where we deliver
We currently deliver to addresses within the United Kingdom (England, Scotland, Wales and Northern Ireland).
We do not currently ship internationally. If you are interested in international delivery, please contact us at stillpoint@stillpointsystem.com and we will do our best to accommodate your request.
2. Delivery options and costs
Delivery method
Estimated timeframe
Cost
Standard delivery
5–10 business days
Free
Subscription orders
Delivered 5-10 days, although usually deliveries sent off earlier aligned with subscription renewals. Parcels may be delivered earlier so the delivery times can be shorter.
Free
Business days are Monday to Friday, excluding UK bank holidays. Delivery timeframes begin from the date of dispatch, not the date of order.
Because our products are fulfilled internationally, delivery times can occasionally vary due to customs processing. We monitor every shipment and will proactively update you if a delay looks likely.
3. Pre-orders
Products marked as pre-order have not yet shipped. The estimated ship date is displayed on the product page and in your order confirmation email.
For pre-orders:
Full payment is taken at checkout
You will receive a dispatch notification with tracking information when your order ships
If the estimated ship date changes, we will notify you by email
You may cancel your pre-order at any time before dispatch for a full refund
4. Order processing
Orders are typically processed within 1–2 business days before being handed to our carrier for international dispatch. During promotional periods or product launches, processing may take slightly longer.
You will receive an email confirmation when your order is placed, and a separate dispatch notification with tracking details when your order ships.
5. Tracking your order
Once your order has been dispatched, you will receive a tracking number by email. You can also check your order status by logging in to your account at stillpointsystem.com/my-account.
Because shipments originate internationally, tracking may take 24–48 hours to update after dispatch. If you have any issues with tracking, please contact us at hello@stillpointsystem.com with your order number.
6. Subscription deliveries
Subscription orders are dispatched automatically according to your billing cycle:
30-Day Subscription: dispatched every 4 weeks
90-Day Supply: dispatched every 3 months
Subscription deliveries always ship free within the UK.
For pre-order subscriptions, the first shipment will be dispatched on or around the estimated ship date. Subsequent renewal deliveries will begin from that date, not from when you placed the order.
You can skip, pause or cancel upcoming deliveries through your account. See our Subscription Terms for details.
7. Delivery issues
7.1 Failed delivery
If a delivery attempt fails, the carrier will leave a card or send a notification with instructions for re-delivery or collection. If the parcel is returned to us, we will contact you to arrange re-delivery.
7.2 Missing or late parcels
Given the longer transit time on international shipments, please allow the full 5–10 business day window before reaching out. If your order has not arrived within that timeframe:
Check your tracking information for the latest status
Check with neighbours or any safe places where parcels may have been left
Contact us at hello@stillpointsystem.com with your order number
We will investigate with the carrier and, if the parcel cannot be located, arrange a replacement or full refund.
7.3 Damaged in transit
If your parcel arrives damaged, please contact us within 48 hours of delivery with photographs of the damage. We will arrange a replacement or refund at no cost to you. See our Refund & Returns Policy for full details.
8. Customs and import charges
All prices include delivery to the UK. Orders are shipped on a basis that means you should not be charged additional customs duties or import taxes on delivery. In the rare event that a charge is applied, please contact us and we will work with you to resolve it.
9. Incorrect delivery address
Please ensure your delivery address is correct before completing your order. If a parcel is delivered to an incorrect address due to an error on your part, we may not be able to recover it. We are not responsible for orders delivered to incorrect addresses provided by the customer.
If you notice an address error after placing your order, contact us as soon as possible at hello@stillpointsystem.com. We will do our best to update the address before dispatch, but cannot guarantee changes once the order has been processed.
10. Contact us
For any questions about delivery:
Email: hello@stillpointsystem.com